Refund policy

CANCELLATIONS, RETURNS AND EXCHANGES

At ANSHA, we care about your satisfaction throughout every stage of your shopping experience. All cancellation, return and exchange requests are assessed in accordance with applicable consumer legislation and the conditions set out below.

INTERNATIONAL ORDERS

Returns and Exchanges

Returns and exchanges are not available for international orders. Before completing your purchase, please review the product description, size guide and measurements carefully.

If you require assistance with sizing, product details or delivery before placing your order, please contact us at info@anshastudio.com or, for a faster response, via our WhatsApp line at +44 7387 909922.

Cases involving an incorrect, incomplete or defective product sent due to an error by ANSHA, together with any mandatory consumer rights that may apply, will be assessed separately.

Customs Duties and Other Charges

The customer is responsible for any costs that may arise in connection with orders shipped outside Türkiye, including:

• Customs duties,
• Import taxes,
• VAT and similar local taxes,
• Customs processing charges,
• Brokerage or customs clearance fees,
• Storage and holding charges,
• Any other country-specific taxes and charges.

These charges are not covered by ANSHA. Unless expressly stated otherwise, import duties and customs charges are not included in the product price or shipping fee.

As these amounts are not collected by ANSHA and are paid to the relevant authorities in the destination country, they cannot be refunded by ANSHA. Any request for a refund of taxes or customs charges must be submitted directly to the relevant authorities in the customer’s country.

Unclaimed Parcels and Parcels Returned to ANSHA

The customer will be responsible for all costs incurred if an order is returned to ANSHA because the customer:

• Refuses or fails to accept delivery,
• Does not pay the applicable customs duties or import charges,
• Provides an incomplete or incorrect delivery address,
• Fails to respond to contact or delivery attempts made by the shipping provider,
• Does not collect the parcel from the shipping provider or customs office within the specified period.

These costs include the original shipping fee, return shipping costs, customs duties, import charges, storage and holding fees, brokerage charges, processing fees and any redelivery expenses.

Once the parcel has been returned to ANSHA and the required inspections have been completed, all associated costs will be deducted from any product amount that may be refundable to the customer. The original shipping fee is non-refundable. If the costs exceed the value of the product, the customer will remain responsible for the outstanding amount.

No product refund will be issued for parcels that do not reach ANSHA or are destroyed or disposed of by customs authorities.

International Delivery Times

International delivery times displayed on the website are estimates. Delays caused by customs procedures, official inspections, local holidays, periods of high demand, weather conditions or shipping providers are outside ANSHA’s control.

Once the order has been handed over to the shipping provider, tracking information will be sent to the customer. The customer is responsible for monitoring the shipment and responding promptly to any communication from the shipping provider or customs authorities.

Out-of-Stock International Orders

If a product is unavailable or cannot be supplied, the customer will be informed. The customer may be offered an alternative product that is currently in stock, or the price of the unavailable product may be refunded to the payment method used for the original order.

If the customer does not accept the alternative product, the order will be cancelled and the full price of the relevant product will be refunded.

Contact and Support

For all enquiries regarding returns, exchanges, order cancellations, stock availability or international delivery, please contact us at info@anshastudio.com or, for a faster response, via our WhatsApp line at +44 7387 909922.

Once a return or cancellation has been completed, confirmation will be sent to the email address registered with the order.

 

DOMESTIC ORDERS

Return Conditions

You may exercise your right of withdrawal and request a return within 14 days of receiving your order.

Returned products must be:

• Unused and unworn,
• Unwashed, not dry-cleaned or otherwise treated,
• Returned with all tags attached,
• Free from perfume, deodorant, makeup or similar marks,
• Undamaged,
• In a condition suitable for resale,
• Returned in the original ANSHA box and packaging in which they were delivered.

The product must be returned in the same condition in which it was delivered to the customer, together with the original ANSHA box, protective packaging, garment cover where applicable and all other accompanying components. Returns and exchanges will not be accepted for products sent without their original ANSHA box or packaging, returned in a bag or box belonging to another brand, or returned without the original packaging remaining complete and intact.

To submit a return request, please contact us with your order number and the details of the product you wish to return at info@anshastudio.com or via our WhatsApp line at +44 7387 909922. Requests submitted via WhatsApp generally receive a faster response.

Once your request has been received, the return address and shipping instructions will be provided to you. Products must only be sent to the address provided after a return request has been created. Parcels sent without prior notice, to a different address or on a cash-on-delivery basis may not be accepted.

Once the product reaches ANSHA, it will be inspected. The refund process will be initiated for products that meet the return conditions.

Return Shipping Costs

All shipping costs arising from domestic returns are the responsibility of the customer. If the product is returned through ANSHA’s designated shipping provider or using a return code created by ANSHA, the relevant shipping cost will be deducted from the customer’s total refund amount.

Any shipping costs or additional expenses resulting from the customer’s choice to use a different shipping provider or shipping method are the customer’s responsibility.

The customer is responsible for securely packing the product in its original ANSHA box and protective packaging to prevent damage during transit. A shipping label must not be attached directly to the original box. The original ANSHA box must be placed inside separate protective outer packaging before shipment.

If the original ANSHA box is lost, discarded, torn, crushed, written on, covered with a shipping label or otherwise damaged to the extent that it can no longer be reused, the return or exchange request may not be accepted.

Refund Process

Once the returned product has reached ANSHA and the required inspections have been completed, the product price will be refunded to the payment method used for the original order within the applicable statutory period.

Return shipping costs and any other shipping expenses for which the customer is responsible will be deducted from the total refund amount. The customer will be informed of any deductions and the final amount to be refunded.

After the refund has been approved by ANSHA, the time required for the funds to appear in the customer’s account may vary depending on the processing times of the relevant bank or payment provider. ANSHA is not responsible for delays caused by banks or payment providers.

Including the order invoice, e-invoice or order details inside the return parcel will help us process the return more quickly.

Exchange Conditions

You may request an exchange for a different size or another available product within 14 days of receiving your order.

Products submitted for exchange must be unused, unwashed, undamaged, suitable for resale and returned with all tags attached. The product must be returned in its original ANSHA box and protective packaging, together with any other accompanying components included in the original delivery.

Exchange requests will not be accepted for products sent without their original ANSHA box or packaging, returned in packaging belonging to another brand, or returned with an original box that has been damaged to the extent that it can no longer be reused.

To request an exchange, please contact us with your order number at info@anshastudio.com or via our WhatsApp line at +44 7387 909922. Requests submitted via WhatsApp generally receive a faster response.

For exchanges, the customer is responsible for both the cost of returning the original product to ANSHA and the cost of delivering the replacement product. These costs may be collected separately from the customer or deducted from any refund due, where applicable.

All exchanges are subject to stock availability. If the requested size or product is unavailable, the customer will be informed and offered the available alternatives. The customer may choose another product or, provided that the product meets the return conditions, request a refund of the product price.

If the customer selects a higher-priced product, the price difference will be charged. If a lower-priced product is selected, the difference will be refunded in accordance with the original payment method and applicable processing conditions.

Out-of-Stock Products

If a product ordered by the customer is found to be unavailable or cannot be supplied, the customer will be informed using the contact details provided when placing the order.

The customer may choose to:

• Exchange the product for an available alternative,
• Agree to wait for the product to be prepared again,
• Cancel the order and request a full refund of the relevant product price.

If the customer does not accept an alternative product or a revised delivery period, the relevant product price will be refunded to the payment method used for the original order.

Products Excluded from Returns and Exchanges

Subject to the exceptions set out under applicable legislation, returns and exchanges are not accepted for products that are:

• Personalised at the customer’s request,
• Made to the customer’s specific measurements,
• Altered at the customer’s request,
• Made specifically for the customer following an order,
• Made-to-order fur outerwear.

Products supplied with hygiene protection cannot be returned or exchanged once the protective strip, seal or packaging has been opened.

Where specific return or exchange conditions are stated on a product page, the conditions provided in the relevant product description will apply.

Order Cancellations

To request the cancellation of an order that has not yet been prepared or handed over to the shipping provider, please contact us at info@anshastudio.com or via our WhatsApp line at +44 7387 909922. Requests submitted via WhatsApp generally receive a faster response.

If the order has already been prepared or handed over to the shipping provider, it may no longer be possible to cancel it directly. In this case, the return procedure described above will apply after the product has been delivered.