Terms of service

NTERNATIONAL ORDERS

Returns and Exchanges

Returns and exchanges are not available for international orders. Before completing your purchase, please review the product description, size guide and measurements carefully.

If you require assistance with sizing, product details or delivery before placing your order, please contact us at info@anshastudio.com or, for a faster response, via our WhatsApp line at +44 7387 909922.

Cases involving an incorrect, incomplete or defective product sent due to an error by ANSHA, together with any mandatory consumer rights that may apply, will be assessed separately.

Customs Duties and Other Charges

The customer is responsible for any costs that may arise in connection with orders shipped outside Türkiye, including:

• Customs duties,
• Import taxes,
• VAT and similar local taxes,
• Customs processing charges,
• Brokerage or customs clearance fees,
• Storage and holding charges,
• Any other country-specific taxes and charges.

These charges are not covered by ANSHA. Unless expressly stated otherwise, import duties and customs charges are not included in the product price or shipping fee.

As these amounts are not collected by ANSHA and are paid to the relevant authorities in the destination country, they cannot be refunded by ANSHA. Any request for a refund of taxes or customs charges must be submitted directly to the relevant authorities in the customer’s country.

Unclaimed Parcels and Parcels Returned to ANSHA

The customer will be responsible for all costs incurred if an order is returned to ANSHA because the customer:

• Refuses or fails to accept delivery,
• Does not pay the applicable customs duties or import charges,
• Provides an incomplete or incorrect delivery address,
• Fails to respond to contact or delivery attempts made by the shipping provider,
• Does not collect the parcel from the shipping provider or customs office within the specified period.

These costs include the original shipping fee, return shipping costs, customs duties, import charges, storage and holding fees, brokerage charges, processing fees and any redelivery expenses.

Once the parcel has been returned to ANSHA and the required inspections have been completed, all associated costs will be deducted from any product amount that may be refundable to the customer. The original shipping fee is non-refundable. If the costs exceed the value of the product, the customer will remain responsible for the outstanding amount.

No product refund will be issued for parcels that do not reach ANSHA or are destroyed or disposed of by customs authorities.

International Delivery Times

International delivery times displayed on the website are estimates. Delays caused by customs procedures, official inspections, local holidays, periods of high demand, weather conditions or shipping providers are outside ANSHA’s control.

Once the order has been handed over to the shipping provider, tracking information will be sent to the customer. The customer is responsible for monitoring the shipment and responding promptly to any communication from the shipping provider or customs authorities.

Out-of-Stock International Orders

If a product is unavailable or cannot be supplied, the customer will be informed. The customer may be offered an alternative product that is currently in stock, or the price of the unavailable product may be refunded to the payment method used for the original order.

If the customer does not accept the alternative product, the order will be cancelled and the full price of the relevant product will be refunded.

Contact and Support

For all enquiries regarding returns, exchanges, order cancellations, stock availability or international delivery, please contact us at info@anshastudio.com or, for a faster response, via our WhatsApp line at +44 7387 909922.

Once a return or cancellation has been completed, confirmation will be sent to the email address registered with the order.